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"Connection Error: Interface not connected!" when starting the Ford/Mazda diagnostics

Ford/Mazda Interface Classic Hardware / Connections Basic ⏱ 10 min 6 steps

What to check when starting "ABRITES diagnostics for Ford/Mazda" brings up the "Connection Error: Interface not connected!" window and the software cannot see the interface.

Required licences

  • —

Hardware / cables

  • AVDI

Procedure

  1. Check that the USB interface drivers are installed correctly: open Windows Device Manager: the interface must show up as "USB Serial Port (COMxx)", where "xx" is the port number.
  2. If it does not appear, or appears with an error, reinstall the interface drivers.
  3. Unplug and replug the interface USB connector at the PC.
  4. Unplug and replug the interface OBD2 connector at the vehicle's diagnostic socket.
  5. Check that the interface is properly connected to the car and that the diagnostic socket is powered.
  6. Restart the "ABRITES diagnostics for Ford/Mazda" software.

Reference screenshots

"Connection Error: Interface not connected!" when starting the Ford/Mazda diagnostics — 1
Source: Manuale Ford/Mazda, parte 2 di 2, cap. 11 Troubleshooting (p.56) · ⏱ estimated time 10 min
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